The Home Delivery Branch of FedEx has the most annoying red tape that I've ever encountered. Here are the facts:
-paid 29$ shipping for delivery 3-5 days after shipping
-Wednesday, 1 week after the "shipped" notice, attempt 1 was made at 3pm, I was at work
-Wednesday pm, I call FedEx Home Delivery and am allowed to put in a 'request' that delivery be made after 5pm with the information that I would not be home until 5pm to accept the package, but "there's no guarantee that it will be honored sir".
-Thursday, no notice of delivery attempt
-Friday, "third and final" attempt notice from 3pm. Where was the second attempt?
-Friday pm, I call FedEx, my package is brought to Wilmington, MA (I live in Boston, MA, no car) and ask that one more attempt be made, and another 'request' is put into the system but with no guarantee. But "don't worry, your package will be held for at least 3 days before it will be returned".
-Saturday, no word, no delivery
-Saturday pm, I call FedEx, and am told that my best bet is to come pick it up.
-Sunday my cousin comes over and offers to drive me to Wilmington, so I call FedEx to ask if they are open. They aren't open.
-Monday, I call FedEx to ask them if it's possible to bring my package to a FedEx/Kinko's location (deliveries are made there regularly so it wouldnt be an extra cost as an extra delivery attempt would be). No is the answer.
-Can I pay extra to have it delivered from the holding station to a FedEx/Kinko's location? No.
-Can I talk to a manager at the Wilmington, MA holding station? No. They're also closed Mondays. P.S. your package is noted to be in a bin marked "return to sender".
-Does it cost money to ask that it be held until Saturday so I can ask my cousin to bring me to get it? No. We can put a request in, but "there's no guarantee that it will be honored....." hahaha, my god.
UPDATE
-Tuesday, I was informed that my package is en route back to the sender. Sunday, Monday they were closed, so Saturday was the only day they held my package, a total of 1 day.
Verdict? Out of a possible 100% of the suckiness from this situation, I award 60% to FedEx Home Delivery, 25% to my obvious inability to deal with shipping a package, and 15% to DHL for not having won the bid to handle Amazon.com's shipments.
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2 comments:
A lot of the problem is on the vendor's webpage. They don't give you enough information about how the package will be sent. I have a post office box. I want everything to go there. But sometimes the package has to be shipped by fedex or ups and they don't tell me. Then it sits in limbo for a few days while they send me a postcard asking for my address. Also Fedex Home seems to be independent contractors. Regular Fedex has more options and I've had UPS reroute a package to my job when they've left a notice at my house (I don't know how they discovered my home address -- I had only given my PO Box on the website and my credit card billing address is the PO Box.) They'll have to figure this stuff out as more and more commece goes to the web. What's the use of ordering something if you can't get it delivered in a timely manner?
Aha, you're right. I didn't even get a tracking number until I recieved my first notice. Next time I will be much more vigilant!
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